We all know how frustrating it can be when your internet isn’t working… and your work load is piling up by the minute🤯

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Firstly, we highly recommend you restart your router. Wait 5 minutes to see if the connection is restored

Still no connection? Carry out the checks below..

1. Is it affecting all devices?

2. Attempt to load a website and an email, are either working?

3. Gain access to the router

4. Take a photo of which lights are showing 

5. Note down what the lights are doing. e.g Are they flashing together? Flashing randomly? Not showing at all?

6. Is the power cable in and switched on?

If your connection is still offline, please give us a call on 01702 668730. Alternatively if you are able to, please raise a ticket  here. (Please make us aware of the checks you have carried out, as well as the results)

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