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Tech Pulse
Delegating Access in Outlook
Delegate permissions Reviewer - The delegate is able to read items in your folders Author - The delegate is able to read and create items. They are also able to change and delete items that have been created by them Editor - The delegate can do everything than an...
Out of our control …
When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...
How customer focused are your systems?
When you review your technology what drives your decision? Ease of use for staff? Keeping up with the latest programmes, systems, apps, etc? The old systems can’t cope any longer? The new system will improve the service the customer gets? The frightening thing is that...
Big brother is watching YOU!
There’s been a bit of a flutter about the latest Investigatory Powers Act. It means we will no longer be a free country – but one where any part of the government can look at our private computers and see what we’ve been looking at. And that’s ANY part of the...
Whose systems are your staff using?
What happens when your internal systems don’t do what your staff want them to? Any slightly computer literate employee will look for a usable solution. This can result in all kinds of chaos! Some of your staff are using Dropbox to share work; while others are using...
Revolutionising finance
You have probably heard of BitCoin, but how does it work? BitCoin is a totally virtual currency generated by a mathematical equation. Early investers in BitCoin got their currency at a low cost, but now it’s gained credibility, it’s become a stable currency, more...
Getting better connected
There’s been a lot in the media about mobile phone coverage and how much better foreign travellers as they skip to the network with the best signal as they move from place to place. Meanwhile UK residents have to put up with the best that their chosen network can...