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Connecting by email

Most of us take email for granted – until we don’t get a reply to something we’ve sent and call up to discover that it has not been received.  Often this is because it’s been routed into the junk folder – and who has the time to look in that regularly?  Anyway, the...

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Step-by-step

If you are in the manufacturing industry there has to be a process for producing the product you’re making.  You can’t carry out random actions and expect a product that works to come out of the other end of the production process. Some organisations have processes...

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Making the most of your applications

Some of the calls we get asking for support are more about understanding how to get an application to carry out a specific activity than about things that fail to work. Having recently spent some time with a Microsoft trainer I’ve learned lots of useful tips that...

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Christmas fun

Do not click any of these links if you have a deadline to meet!  Warning: highly addictive. Smack the penguin Christmas bubbles Bouncing reindeer Enjoy!!    

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Managing expectations

When you use technology everything goes swimmingly as long as it all works, but, even the most robust systems go down occasionally.  Your IT support will do their best to get you back up and running as quickly as possible, but nobody can give you a 100% guarantee that...

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False economies

IT support costs money – we all have to earn a living!  If you’ve got an internal IT support person or team then you pay their costs.  If you’re a smaller organisation you probably don’t need a full-time support person, which is where outsourced services come into...

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