by Adam | Jan 14, 2017 | Blog, Problem solving
When our customers have a problem they can either email our help system so their problem is tracked or they can phone us (and then we put it into the system to ensure it’s tracked), depending how urgent the problem is. The challenge is that when something serious goes...
by Adam | Oct 27, 2016 | Blog, Problem solving
When you sign up to an IT support service it is usually perceived as the number to call when things go wrong, but it should be much more than that. A good IT support company will help you to achieve your business goals. The problem is that most companies never think...
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