How customer focused are your systems?

When you review your technology what drives your decision? Ease of use for staff? Keeping up with the latest programmes, systems, apps, etc? The old systems can’t cope any longer? The new system will improve the service the customer gets? The frightening thing is that...

Making the most of your applications

Some of the calls we get asking for support are more about understanding how to get an application to carry out a specific activity than about things that fail to work. Having recently spent some time with a Microsoft trainer I’ve learned lots of useful tips that...

Networking isn’t just for computers!

You would think that as an IT geek when I say ‘networking’ I’m talking about connecting computers up.  However, I’m not that much of a geek and I speak proper business language so ‘networking’ means a method of helping my business to grow. For decades people have...

Could your business make more money?

Most business owners have a wealth of knowledge and often find themselves repeating the same message again and again to different clients.  Time costs money, but if you are always selling your time, you’ll never get rich! If you could deliver your expertise to a much...

Internet connection speeds explained

When the techies start talking about broadband speed, it’s a bit like alphabet soup and, even if you recognise the acronyms, what does that mean to you? The most common types of broadband are ADSL, FTTC, FTTP and EFM – but what are they? ADSL – Asymmetric Digital...